RETURN & REFUND POLICY

Last Updated: November 10, 2026

This policy explains how Huvapro handles returns, refunds, damaged or defective products, incorrectly supplied items, and return shipping arrangements.

Before purchasing, please review the product description, dimensions, materials, selected designs, available options, and included decorative components. For hanging ornaments and seasonal decorations, please check whether hanging strings, hooks, or other display accessories are included.

1. RETURN ELIGIBILITY

You may request a return for a change of mind or personal preference within 30 calendar days after delivery, provided the item meets the following conditions:

• The item is unused and unworn, except for reasonable inspection.

• The item remains in its original condition.

• The item has not been altered, modified, or damaged after delivery.

• Original packaging, tags, labels, and included accessories or components are retained where applicable.

• You can provide proof of purchase or your order number.

The following items may be excluded from ordinary change-of-mind returns, subject to applicable law:

• Gift cards.

• Personalized or customized products.

• Items clearly marked as final sale or clearance before purchase.

• Products specifically identified as non-returnable before purchase.

• Products that have been significantly used, altered, modified, or damaged after delivery.

• Products missing original components or accessories required for return eligibility.

These exclusions apply only to ordinary preference-based returns. They do not limit your rights regarding defective, damaged, incorrect, or otherwise non-conforming products under applicable consumer protection laws.

2. DAMAGED, DEFECTIVE, INCORRECT, OR INCOMPLETE ITEMS

We review requests involving:

• Decorative items damaged during shipping.

• Products with manufacturing defects.

• Incorrect ornaments, designs, colors, or options supplied.

• Missing hanging accessories or components listed as included.

• Decorative products that are materially different from their descriptions.

• Other fulfillment errors attributable to Huvapro.

Please inspect your purchase after delivery and contact us as soon as reasonably possible, preferably within 7 calendar days after delivery, if you notice any of these issues.

Email: service@huvapro.com

Subject: Return or Refund Request

Please include:

• Your order number.

• The email address used at checkout.

• A description of the problem.

• Clear photographs or videos showing the issue, where reasonably available.

• Images of the packaging and shipping label where relevant to delivery damage.

• Photos showing missing hanging accessories or decorative components, where applicable.

Please retain the item and packaging while we review the matter, where reasonably possible.

The 7-day reporting period helps us investigate promptly. It does not remove rights relating to defects discovered later or other remedies available under applicable law.

3. REVIEWING YOUR REQUEST

We will assess the information provided and may ask for additional details reasonably needed to understand the issue.

Depending on the circumstances, product availability, and applicable consumer rights, a resolution may include:

• A replacement decorative item or missing accessory.

• A partial refund or price adjustment, where agreed and appropriate.

• A full refund.

• Another remedy required by applicable law.

If we arrange a replacement for a verified damaged, defective, or incorrectly supplied item, no additional product or shipping charge will apply to that replacement.

Our review process does not replace or restrict any remedy you are legally entitled to receive.

4. RETURN INSTRUCTIONS AND SHIPPING COSTS

Please contact us and obtain return authorization and instructions before sending an item back. If a return is needed, we will provide the applicable return address and shipping instructions.

For verified manufacturing defects, shipping damage, incorrect items, missing included components, or other fulfillment errors attributable to Huvapro, Huvapro will cover reasonable return shipping costs if a physical return is required.

We may provide a prepaid return label or reimburse reasonable return shipping costs approved in advance.

Please contact customer support before paying return postage so the arrangements can be confirmed.

For ordinary change-of-mind or preference-based returns, the customer is generally responsible for reasonable return shipping costs.

Original outbound shipping charges are generally non-refundable for ordinary change-of-mind returns, unless otherwise required by applicable law.

Where a return arises from a statutory cancellation or withdrawal right, any return shipping responsibility and refund of shipping charges will be handled according to applicable law and the information provided before purchase.

Please do not use the registered company address below as a return destination unless we specifically confirm it in writing.

Parcels sent without prior contact may take longer to identify and process. This does not automatically remove any mandatory return or refund rights.

5. RETURN INSPECTION

Once an authorized returned item reaches the designated return facility, we will generally inspect it within 3–5 business days.

We will review its condition and confirm whether the return meets the applicable requirements.

If additional information is needed, we will contact you using the email address associated with your order.

The inspection process does not limit any consumer rights or remedies available under applicable law.

6. APPROVED REFUNDS

Approved refunds will generally be issued to the original payment method.

After a refund has been approved, please allow approximately 5–10 business days for processing. Your bank, card issuer, or payment provider may require additional time before the credit appears in your account.

Any shorter refund deadline required by applicable law will take precedence.

If the credit has not appeared after the estimated period, check with your payment provider and contact us with your order number so we can help review its status.

The refund amount, including any applicable shipping charges, will depend on the reason for the refund and your rights under applicable law.

7. EXCHANGES AND REPLACEMENTS

We generally do not provide exchanges solely to change the color, design, style, or product when the original purchase was supplied correctly and is not defective.

Replacements are primarily available to resolve verified damage, defects, missing decorative components, or fulfillment errors.

For example, if a Christmas tree ornament, embroidered felt bird ornament, wooden heart decoration, or sentimental gift ornament arrives with a missing hanging accessory that was listed as included, please contact us for assistance.

We will confirm the available arrangement before asking you to take further action.

Any additional exchange, replacement, repair, cancellation, or refund rights provided by applicable law remain unaffected.

8. CONSUMER RIGHTS

Nothing in this policy excludes or limits rights that cannot lawfully be excluded.

Where a provision of this policy conflicts with a mandatory consumer protection requirement, that requirement takes precedence.

9. CONTACT AND BUSINESS INFORMATION

For questions about an item or this policy, please contact:

Store Name: Huvapro

Email: service@huvapro.com

Phone: +1 8452696059

Website: https://huvapro.com/

Operated by:
Majiang County Puxitang Culture and Tourism Development Co., Ltd.

Business License Entity:
Majiang County Puxitang Culture and Tourism Development Co., Ltd.

Registered Address:
Chunhai Bai’s Self-Built House, Group 6, Puxitang,
Xuanwei Town, Majiang County,
Qiandongnan Miao and Dong Autonomous Prefecture,
Guizhou, China

Return Address:
Please contact customer support for the applicable return destination and instructions before shipping an item. The registered business address is not a designated return warehouse.

When reporting an order problem, include your order number, checkout email address, and a brief explanation so we can identify the purchase and assist you.

Huvapro is committed to providing a transparent return process, fair refund procedures, and helpful customer support.

Thank you for choosing Huvapro.