TERMS OF SERVICE

Last Updated: November 10, 2026

1. ABOUT HUVAPRO AND THESE TERMS

These Terms of Service apply to your use of huvapro.com and purchases made through our online store.

Huvapro is operated by Majiang County Puxitang Culture and Tourism Development Co., Ltd. Throughout these Terms, "we," "us," and "our" refer to this company.

Our store specializes in decorative hanging ornaments, Christmas decorations, sentimental keepsake gifts, friendship ornaments, coworker gifts, and decorative accessories for seasonal celebrations and special occasions.

Please read these Terms before using our services or placing an order. Our Privacy Policy, Shipping & Delivery Policy, and Return & Refund Policy provide additional information relevant to your shopping experience.

2. USING OUR STORE

You must be at least 18 years old, or the age of legal majority in your jurisdiction if higher, to place an order independently. You must also have the legal capacity to enter into the transaction.

Please provide accurate and complete information when contacting us, creating an account, or making a purchase.

You agree to use our website lawfully and without interfering with its security, functionality, or other customers' access.

3. PRODUCT DETAILS AND YOUR SELECTION

We aim to provide accurate descriptions, images, prices, and availability information for our decorative products and gift items.

Our product collections may include:

• Christmas Tree Ornaments: Festive hanging decorations and Christmas-themed ornaments.

• Sentimental Gift Ornaments: Decorative keepsakes featuring thoughtful messages and meaningful designs.

• Friendship & Coworker Gifts: Decorative ornaments celebrating friendship, appreciation, and special relationships.

• Wooden Heart Decorations: Heart-shaped decorative pieces featuring sentimental messages and decorative details.

• Seasonal Decorative Accessories: Christmas decorations and other finished hanging ornaments for festive displays.

Please review the selected product's dimensions, materials, colors, available options, package contents, and hanging instructions before ordering.

For decorative hanging products, check whether hanging strings, hooks, or other display accessories are included.

Colors may appear differently depending on your screen and lighting. Product materials, dimensions, patterns, and included components should be reviewed on the relevant product page.

We may update listings or discontinue products. If a material error affects an existing order, we will contact you and address the matter in accordance with applicable law.

Nothing in this section limits your rights regarding defective, damaged, incorrect, or materially misdescribed products.

4. PLACING AN ORDER

Submitting an order is a request to purchase the selected items. Orders are subject to acceptance, product availability, and payment verification.

An order confirmation email acknowledges receipt of your order and does not, by itself, guarantee dispatch.

We may decline or cancel an order for a legitimate reason, such as unavailable stock, a material pricing error, unsuccessful payment verification, or suspected fraud.

Where payment has already been collected for an order we cancel, we will arrange the applicable refund.

Please check your product selections, quantities, package contents, shipping address, and contact details before completing your purchase.

5. PRICES AND PAYMENTS

The product price, available payment methods, and applicable checkout charges are displayed before you complete your purchase.

We accept the payment methods made available through our checkout system.

You are responsible for reviewing the total and authorizing payment using a method you are entitled to use.

Payments are handled through third-party payment providers. Their services may be subject to their own terms and privacy notices.

Prices and promotions may change for future purchases. Such changes do not automatically alter the price of an order already accepted.

Your bank or payment provider may apply currency conversion charges or other fees according to your agreement with them.

6. SHIPPING AND ORDER CHANGES

Please refer to our Shipping & Delivery Policy for order processing estimates, transit times, shipping charges, tracking information, and delivery assistance.

Our general delivery estimates are:

• Order Processing: Approximately 1–3 business days after payment verification.

• Shipping Transit: Approximately 12–15 business days after dispatch.

• Estimated Total Delivery Time: Approximately 13–18 business days under normal conditions.

These timeframes are estimates, not guaranteed delivery dates. Customs procedures, carrier disruptions, public holidays, weather, and other circumstances may affect delivery.

Shipping charges and available shipping methods are displayed at checkout before payment. Please review the final order summary before completing your purchase.

Please check your shipping address carefully before submitting an order.

If you need to correct an address, change an item, or request cancellation, contact service@huvapro.com as soon as possible.

Order cancellations: Please contact us preferably within 24 hours of placing your order. Cancellation cannot be guaranteed once fulfillment has begun or the order has been dispatched.

Address changes: Please contact us preferably within 48 hours of placing your order. Changes cannot be guaranteed once fulfillment has progressed.

Our ability to make a change depends on the order's processing and dispatch status.

Any mandatory cancellation rights or delivery remedies available under applicable law remain unaffected.

7. INTERNATIONAL CHARGES

International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination authorities.

Unless stated as included at checkout or otherwise required by law, these charges are the customer's responsibility.

Please review the checkout information and any relevant import requirements before purchasing.

Customs processing may also affect delivery estimates. This does not remove any responsibility we have under applicable consumer protection law.

8. RETURNS, REFUNDS, AND PRODUCT ISSUES

Our Return & Refund Policy explains return request procedures, eligibility requirements, return instructions, shipping responsibilities, and the refund process.

8.1 Standard Change-of-Mind Returns

Customers may generally request a return within 30 calendar days after delivery.

For a standard change-of-mind return, the item must:

• Be unused and unworn, except for reasonable inspection.

• Remain in its original condition.

• Not have been altered, modified, or damaged after delivery.

• Include its original packaging, tags, labels, and accessories where applicable.

• Be accompanied by proof of purchase or an order number.

Certain products may be excluded from ordinary change-of-mind returns, including gift cards, personalized or customized products, products clearly marked final sale or clearance, and items identified as non-returnable before purchase.

These exclusions apply subject to applicable law and do not remove rights relating to defective, damaged, or incorrectly supplied products.

For standard change-of-mind returns, customers generally pay reasonable return shipping costs. Original outbound shipping charges are generally non-refundable unless required by law.

8.2 Damaged, Defective, Incorrect, or Incomplete Orders

If an item arrives damaged, defective, incorrect, or with listed components or accessories missing, please contact us within 7 calendar days after delivery, whenever reasonably possible, so we can investigate promptly.

Please provide:

• Your order number.

• A description of the issue.

• Clear photographs or videos showing the affected item, where reasonably available.

• Photographs of the packaging and shipping label, if relevant.

We review issues including:

• Manufacturing defects.

• Damage occurring during shipping.

• Incorrect products, designs, colors, or options supplied.

• Missing components or accessories listed as included.

• Other fulfillment errors attributable to Huvapro.

The recommended 7-day reporting period helps us investigate efficiently. It does not limit statutory rights relating to defects discovered later or other mandatory consumer remedies.

8.3 Return Shipping Responsibility

For a verified manufacturing defect, shipping damage, incorrect item or design, missing included components, or another fulfillment error attributable to Huvapro, Huvapro will cover reasonable return shipping costs if a physical return is required.

Depending on the circumstances, we may provide a prepaid return label or reimburse approved reasonable return shipping costs.

Customers should contact customer support before paying for return postage so that return arrangements can be confirmed.

For standard change-of-mind returns, customers generally pay reasonable return shipping costs, subject to applicable law.

8.4 Return Authorization and Return Address

Please contact customer support and obtain return authorization and instructions before sending any product back.

We will provide the applicable return destination when a return is approved or required.

Our registered business address is not a designated return warehouse. Please do not send returned products to that address unless we explicitly instruct you to do so.

8.5 Inspection and Refund Processing

If an authorized returned item requires inspection, the inspection usually takes approximately 3–5 business days after the item reaches the designated return facility.

After a refund is approved, processing normally takes approximately 5–10 business days. Refunds are generally issued to the original payment method.

Your bank or payment provider may require additional time to post the credit. Any shorter deadline required by applicable law takes precedence.

8.6 Available Resolutions

Depending on the circumstances, product availability, and applicable consumer rights, an appropriate resolution may include:

• A replacement product.

• A missing component or accessory.

• An agreed partial refund.

• A full refund.

• Another remedy required by applicable law.

Nothing in these Terms or our store policies limits rights or remedies that cannot lawfully be excluded.

9. CUSTOMER ACCOUNTS

Where account features are available, you are responsible for keeping your login details confidential and notifying us if you suspect unauthorized access.

We may restrict account access where reasonably necessary to investigate fraud, protect security, or address unlawful activity, subject to applicable law.

Please do not share sensitive account or payment credentials in ordinary customer support messages.

10. WEBSITE CONTENT AND INTELLECTUAL PROPERTY

Website content may include text, photographs, graphics, logos, product images, decorative designs, ornament illustrations, product descriptions, and other visual materials protected by intellectual property laws.

Rights remain with the relevant owners. Accessing our website does not grant ownership of its content.

You may use the website for your personal shopping purposes. Reproduction, distribution, modification, or commercial exploitation of protected content requires the relevant rights holder's permission unless otherwise permitted by law.

11. PROHIBITED CONDUCT

You must not:

• Place fraudulent orders or knowingly submit false information.

• Use another person's account or payment details without authorization.

• Upload malicious software or attempt to compromise website security.

• Disrupt the website or interfere with other users.

• Collect personal information through unauthorized means.

• Infringe intellectual property or other third-party rights.

• Use our services for unlawful activities.

We may take proportionate action to address suspected misuse, including restricting access where appropriate and legally permitted.

12. THIRD-PARTY SERVICES AND PRIVACY

Our store uses third-party services to support functions such as hosting, payments, shipping, analytics, and advertising.

External services may have separate terms and privacy policies.

Links to external websites do not mean we control their content or practices. Please review their terms before using them.

Our Privacy Policy explains how personal information is handled in connection with Huvapro.

Nothing in this section removes our responsibilities for services we provide or obligations that apply under law.

13. WEBSITE AVAILABILITY AND LIABILITY

We aim to maintain a functional website, but access may occasionally be interrupted by maintenance, technical problems, or circumstances beyond our reasonable control.

To the extent permitted by law, website features are provided on an "as available" basis without a guarantee of uninterrupted or error-free access.

Where legally enforceable, we exclude liability for indirect, incidental, special, or consequential losses arising from website use.

These exclusions do not apply to fraud, intentional misconduct, liability that cannot lawfully be excluded, or mandatory consumer rights and remedies.

They do not remove any express product commitments made to you.

14. RESOLVING CONCERNS

If you have a concern about an order or our services, please contact us so we can review the matter and seek a resolution.

These Terms are subject to the laws applicable to the relevant transaction.

If a dispute cannot be resolved informally, it may be brought before a court or authority with jurisdiction under applicable law.

You retain any mandatory right to bring a claim in a forum available under applicable consumer protection legislation.

15. UPDATES TO THESE TERMS

We may update these Terms to reflect changes in our services, product collections, website features, or applicable requirements.

Revised Terms will be published on this page with an updated date.

Changes will apply prospectively and will not retroactively remove rights arising from an existing purchase. Additional notice will be provided where required by law.

16. CONTACT AND BUSINESS INFORMATION

For questions about these Terms or an order, please contact us:

Store Name: Huvapro

Website:
https://huvapro.com/

Email:
service@huvapro.com

Phone:
+1 8452696059

Operated by:
Majiang County Puxitang Culture and Tourism Development Co., Ltd.

Business License Entity:
Majiang County Puxitang Culture and Tourism Development Co., Ltd.

Registered Address:
Chunhai Bai’s Self-Built House, Group 6, Puxitang,
Xuanwei Town, Majiang County,
Qiandongnan Miao and Dong Autonomous Prefecture,
Guizhou, China

For order-related inquiries, please include your order number and the email address used at checkout.

Thank you for shopping with Huvapro. We appreciate your trust and are committed to providing a clear, reliable shopping experience for decorative ornaments, seasonal decorations, and meaningful keepsake gifts.